Refund & Returns Policy

Last updated: 28 July 2026

This Refund and Returns Policy applies to purchases of Wellaray Coffee made through https://cleanactive.world/, operated by Merton Nutrition Ltd, 14 Hartfield Road, London, SW19 3TA, Company No. / VAT 15841920.

1. Your Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract with us within 14 calendar days starting the day after you (or someone you nominate) receives the goods.

This right applies to all orders placed as a consumer (i.e. not for business, trade or professional purposes).

2. How to Cancel

To exercise your right to cancel, you must notify us of your decision before the 14-day cancellation period expires. You may do so by:

• Email: info@cleanactive.world - include your name, order reference (if available), delivery address and a clear statement that you wish to cancel.
• Phone: +44 20 3976 4410 (Mon-Fri, 09:00-17:00 GMT)
• Post: Merton Nutrition Ltd, 14 Hartfield Road, London, SW19 3TA

We will acknowledge your cancellation request by email or phone within 2 business days.

3. Returning the Goods

Following your cancellation notice, you must return the goods to us within 14 calendar days. Goods must be:

• In their original packaging
• Unopened and in a resalable condition
• Accompanied by a note including your name and, where available, your order reference

Return goods to:
Merton Nutrition Ltd - Returns
14 Hartfield Road, London, SW19 3TA

Return postage costs: You are responsible for the cost of returning the goods to us unless the goods are faulty, misdescribed or we have agreed otherwise in writing. We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.

4. Refunds

Once we receive the returned goods and verify their condition, we will issue a refund of the product price using the same payment method used for the original order. Refunds are processed within 14 calendar days of receiving the returned goods.

We reserve the right to reduce the refund amount to reflect any diminution in value if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning (e.g. if sachets have been opened or the carton damaged).

Original delivery charges (if any) are refunded only in the case of cancellation of the whole order within the statutory cooling-off period; they are not refunded for partial returns.

5. Faulty or Misdescribed Goods

If the goods you receive are faulty, damaged in transit or do not match their description on the Site, please contact us within 30 days of receipt. We will arrange a replacement or a full refund (including return postage) at our expense, in accordance with your rights under the Consumer Rights Act 2015.

6. Exceptions

The 14-day cancellation right does not apply to:

• Goods that have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons (where the seal has been broken by you).
• Perishable goods that have passed their best-before date at the time of the return request.

7. Contact for Returns

Merton Nutrition Ltd · 14 Hartfield Road, London, SW19 3TA
Email: info@cleanactive.world · Phone: +44 20 3976 4410
Hours: Monday-Friday, 09:00-17:00 GMT